Terms & Conditions

Welcome to the SJC Trailers website terms and conditions for use. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.

The www.sjctrailers.co.uk website is operated by: SJC Trailers Ltd, a company registered in England and Wales, whose registered office is at: Kvt Businesscare Ltd, Unit 1 East Winch Road, Blackborough End, King’s Lynn, Norfolk, PE32 1SF.

Details for contact are as follows:
Trading address: 65 London Road, Downham Market, Norfolk PE38 9AT, Great Britain.
General contact email: info@sjctrailers.co.uk
Telephone number: 00 44 (0)1366 380764

Business hours of trading for contact: Monday through to Friday week day with the exception of public/bank holidays or company holidays. Opening hours: 08.00 to 17.00 hours UK time frame.

Response time to email request: We will endeavour to contact the enquirer within a twenty four hour working period.

1. Business description

1.1 SJC Trailers is a company whose main business aim is to provide the Moving and Walking Floor trailer market with good service, product support and understanding of their requirements. This is achieved via the sale of new and used trailers, parts for Cargo Floor & Keith Walking Floor systems, repairs and information to these as required by the end user, the customer.

2. Introduction

2.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this website are only open to you if you register.

2.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the current terms and conditions, as they are binding with you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

3. Ordering & Delivery

3.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

3.2 Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

3.3 We may refuse to accept an order:

(a) where goods are not available;

(b) where we cannot obtain authorisation for your payment;

(c) if there has been a pricing or product description error; or

(d) if you do not meet any eligibility criteria set out in our terms and conditions.

3.4 Parts/goods are dispatched via carrier within 3 working days from receiving cleared payment of said parts/goods, subject to 3.5 & 3.6

3.5 The delivery of large items. Large is when parts exceed 500 kg in one mass or exceed 1.5 meters in length. With these parts we do not have a set delivery price, so customers are advised to contact us before placing an order to find a delivery cost. This is noted on the website when sale parts which come under this category. Any order placed without the customer contacting us over the delivery terms/costs, will be contact via telephone or email and if payment has been taken, a full refund will be made when it is not possible to come to arrangements on delivery of said parts.

3.6 Special parts ordered on items that are not on stock/listed on the website listings. In this situation the customer will be advised by telephone or email that we can or cannot obtain these parts. When we can obtain parts that are classed as special order a 50% payment will be required before we will order these special parts from the supplier. On making an order for these items, before a payment is taken the customer will be given an approximate delivery time for receiving said items and can choose not to proceed at this point. Whilst we will make every effort, we cannot guarantee an actual delivery on a specific date or time but will endeavour to do our best. Any part/item purchased under these terms cannot be cancelled once the order has been place and paid for. Should the customer default on taking the ordered goods, no refund will be given and the outstanding balance will still be payable including debt recovery costs incurred. In the circumstances when we fail to for fill a customer’s order due to our supplier no longer being able to offer said products, we will make a full refund of payments made, but will not be liable for any other costs or charges for failing to deliver.

3.7 Customer have the choice to collect parts from our dispatch point if required, prior notice is needed to ensure we have the goods/part ready for pick up, subject to 3.4, 3.5, 3.6

3.8 whilst we will all ways endeavour to try and ensure deliveries to our customers are made in a timely manner, subject to 3.4, 3.5, 3.6, we will not be held liable or except any cost or charges for late or none delivery.

4. Pricing

4.1 All prices shown exclude VAT, we shall show VAT separately and include it in the total price.

4.2 Where we charge separately for packing, carriage, insurance or other relevant costs, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

4.3 Our prices are normally reviewed on the last day of every calendar month, any changes are posted within 2 working days of the new calendar month. This monthly price review process is liable for change without the need to give prior notice.

5. Policy for cancellations & returns to include Inspection and Acceptance of Part deliveries.

5.1 If you wish to cancel your order:

(a) You must notify us firstly by telephone then confirm in writing by email to info@sjctrailers.co.uk before we have dispatched the goods to you; or

(b) Should the goods have already been dispatched to you, by returning goods to us in accordance with clause 5.7 below.

5.2 You must inspect Parts delivered to you on delivery or on collection from our site.

5.3 Acceptance of the Parts will be deemed to be upon inspection of them by you and in any event within three (3) working days of delivery.

5.4 If you identify any damages or shortages, you must inform us by email to info@sjctrailers.co.uk within two (2) working days of delivery providing details of damage or shortage with photographic evidence of parcel and contents.

5.5 Other than by agreement, we will only accept returned Parts if we are satisfied that those Parts are defective and if required, we have carried out an inspection.  See Note 5.6 Subject to your compliance with this clause and/or our agreement, you may return the Parts and we will, as appropriate, repair or replace or refund the Parts or part of them.

5.6 We will be under no liability or further obligation in relation to the Parts if: a. you fail to provide notice as set out above, and/or b. you make any further use of such Parts after giving notice under the clause above relating to damages and shortages, and/or c. the defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Parts, and/or d. the defect arises from normal wear and tear of the Parts, and/or e. the defect arises from misuses or alteration of the Parts, negligence, wilful damage or any other act by you, your employees or agents or any third parties.

5.7 You can return goods you have ordered from us at any time within a fourteen (14) day period from the date of SJC Trailers confirming dispatch of said goods for a full refund or exchange, subject to terms in 5.6. The costs of returning said goods to SJC Trailers are at the sender’s expense.

5.8 Returned goods must have not been used, used in fault finding, not been altered/re-engineered from the original manufacturers build/design, when appropriate still in the original packaging.

5.9 All returned goods should be traceable via delivery method so we can confirm receipt. Note: Proof of postage is NOT proof of delivery.

5.10 Parts that are returned to the carrier, or back to SJC Trailers as delivery has been refused, or said delivery has not been able to be made due to circumstances outside of the senders control, as in incorrect delivery details the following applies. The customer will be contacted by telephone or email and advised of the failed delivery, if the option is available of re-delivery the customer will be advised and if addition costs are incurred the customer will need to pay these before re-delivery.  When parts are returned to SJC Trailers as delivery has failed, the customer will be liable for all costs incurred in taking the parts back into stock, these costs are 15% of the net value of the goods, with a minimum charge of £25.00 net, whichever is the greater. This figure including the original delivery costs and any charges levied by the carrier for returning said goods will be deducted from the original costs and the balance refunded to the customer, any negative balances left are recoverable from the customer, including debt recovery costs if incurred.

5.11 You, as the Sender, bear the risk and cost of returning the Parts unless otherwise expressly agreed in writing prior to your dispatch of the Parts.

6. Licence

6.1 You are permitted to print and download extracts from this Website for your own use on the following basis:

(a) No documents or related graphics on this Website are modified in any way;

(b) No graphics on this Website are used separately from accompanying text; and

(c) Any of our copyright and trade mark notices and this permission notice appear in all copies.

6.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.

6.3 Subject to clause 6.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

6.4 Any rights not expressly granted in these terms are reserved.

7. Access to this service

7.1 While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

7.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

8. Visitor conduct and material

8.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

8.2 You are prohibited from posting or transmitting to or from this website any material:

(a) That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b) For which you have not obtained all necessary licences and/or approvals;

(c) Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(d) Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

8.3 You may not misuse the website (including, without limitation, by hacking).

8.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 8.2 or 8.3.

9. Website links to and from other websites

9.1 Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

9.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:

(a) You do not remove, distort or otherwise alter the size or appearance of the SJC Trailers Limited logo;

(b) You do not create a frame or any other browser or border environment around this website;

(c) You do not in any way imply that we are endorsing any products or services other than our own;

(d) You do not misrepresent your relationship with us nor present any other false information about us;

(e) You do not otherwise use any SJC Trailers Limited trade marks displayed on this website without our express written permission;

(f) You do not link from a website that is not owned by you; and

(g) Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 9.2 for breach of these terms and to take any action we deem appropriate.

9.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 9.2.

10. Disclaimer

10.1 While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.

10.2 The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.

11. Liability

11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.

12. Governing Law And Jurisdiction

12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

12.2 We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

13. Miscellaneous

13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.